Privacy Policy

1. Who we are

BizLedger (Pty) Ltd ("BizLedger", "we", "us", "our") is a registered accounting and compliance firm operating in South Africa. Our registered office is at 280 Oak Avenue, Ferndale, Randburg, 2194.

For privacy-related queries, contact us at: info@bizledger.co.za

2. Personal information we collect

We may collect and process the following categories of personal information:

• Full name, identity number, and contact details (email, phone, address)
• Business registration information and tax reference numbers
• Financial records, bank statements, and accounting data
• SARS eFiling credentials (where authorised by you)
• Information submitted via our website contact form
• Website usage data collected via cookies (see Section 7)

3. How we use your information

We use your personal information to:

• Provide accounting, tax, payroll, and compliance services
• Submit returns and correspondence to SARS and CIPC on your behalf
• Communicate with you regarding your account and services
• Comply with our legal and regulatory obligations
• Improve our services and website functionality
• Send you relevant updates or newsletters (with your consent)

4. Legal basis for processing

We process your personal information on the following legal bases under POPIA: performance of a contract with you; compliance with a legal obligation; your consent (where applicable); and our legitimate interests in providing professional accounting services.

5. Sharing of information

We do not sell your personal information to third parties. We may share your information with:

• SARS and CIPC — as required to perform services on your behalf
• Cloud accounting software providers (e.g. Xero, QuickBooks, Sage) — under strict data processing agreements
• Legal and regulatory authorities — where required by law
• Our professional indemnity insurer — where required for claims

6. Data retention

We retain your personal and financial records for a minimum of 5 years after the termination of our service relationship, as required by the South African Income Tax Act and the Companies Act. Records may be retained longer where required by law or legal proceedings.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic. These include essential cookies (necessary for the site to function) and analytics cookies (e.g. Google Analytics). You may disable cookies in your browser settings, though this may affect site functionality.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our systems are password-protected, and financial data is stored on encrypted cloud platforms. However, no method of internet transmission is 100% secure.

9. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@bizledger.co.za.

10. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact us

For any privacy-related questions or requests, please contact our Information Officer at:

BizLedger (Pty) Ltd
280 Oak Avenue, Ferndale, Randburg, 2194
info@bizledger.co.za